What service
Lia had gotten some flu virus once again and her medications were finishing. So this morning, I went with her in tow to the Singapore & Child Clinic (AMK Branch) to buy some more of it.
Scene 1:
The clinic was packed and the staffs were buzy. We were at the reception & registration desk when a nurse from the dispensary attended to us. She was standing behind and a little bending over another senior nurse whom was sitting, doing some work at the PC. We went on for quite a while as the dispensary nurse could not find Lia's records. The senior nurse must have gotten irritated to the fact that someone is shifting about beside her and she promptly told the dispensary nurse off saying that she should bring me over to her side, which is the dispensary counter. The dispensary nurse, after being rebuked left in a huff, leaving us. I guess she must have gone back to her station, I went over too. I wasn't angry, for I heard the dispensary nurse saying to herself that she had forgotten to get us over. But I felt that we could have been treated with more care.
Scene 2:
Back home, I was preparing for Lia's medications when I realised that the new bottle of flu syrup was only two-thirds full. Though the seal was intact, it just doesn't seemed right to me. There was not marking on the (glass) bottle, and I could not tell if the liquid in there matched the amount stated on the label. And I even had thoughts that part of the liquid had probably evaporated. I then called up the clinic for enquiries. The nurse (forgot to ask for her blo*dy name) was rather nice at first. But after a while into our tele-conversation, she rigidly insisted that the bottle of flu syrup came like that and would be sold as is. She also mentioned that it is not possible for the whole bottle to be filled up to the brim. I felt insulted. She's simply implying that I am kiasu, right? Yes, I am kiasu, but not to that extend! I do understand the fact that they'd leave some allowance when filling up a bottle. I then explained that the liquid may have evaporated as it really seemed lesser than the usual. It was only when I suggested she go take a bottle of the same flu syrup to double check that the truth came to light. Yes, the flu syrup came just two thirds full.
Rather triumphantly, she carried on to insist that the bottle is 'like that one'. She even gave me a haughty 'haiz...' when I finally admitted to the fact that the bottle came just two-thirds full. How sarcastic! Is she implying that I had wasted her time! I got really angry and I rebuked her. I told her sternly that there was no marking on the bottle and she could not blame me for that (for asking). She said a 'no' but I steamrolled over her and added that I had to right to ask, okay! She replied, 'okay', I returned her an 'okay' and I hung up.
Picture below: The flu syrup was filled up to the blue label. And there wasn't any markings to show the 75ml mark which was the amount stated on the label.
Picture below: The bottle has been tilted a little to show the liquid level.
Scene 1:
The clinic was packed and the staffs were buzy. We were at the reception & registration desk when a nurse from the dispensary attended to us. She was standing behind and a little bending over another senior nurse whom was sitting, doing some work at the PC. We went on for quite a while as the dispensary nurse could not find Lia's records. The senior nurse must have gotten irritated to the fact that someone is shifting about beside her and she promptly told the dispensary nurse off saying that she should bring me over to her side, which is the dispensary counter. The dispensary nurse, after being rebuked left in a huff, leaving us. I guess she must have gone back to her station, I went over too. I wasn't angry, for I heard the dispensary nurse saying to herself that she had forgotten to get us over. But I felt that we could have been treated with more care.
Scene 2:
Back home, I was preparing for Lia's medications when I realised that the new bottle of flu syrup was only two-thirds full. Though the seal was intact, it just doesn't seemed right to me. There was not marking on the (glass) bottle, and I could not tell if the liquid in there matched the amount stated on the label. And I even had thoughts that part of the liquid had probably evaporated. I then called up the clinic for enquiries. The nurse (forgot to ask for her blo*dy name) was rather nice at first. But after a while into our tele-conversation, she rigidly insisted that the bottle of flu syrup came like that and would be sold as is. She also mentioned that it is not possible for the whole bottle to be filled up to the brim. I felt insulted. She's simply implying that I am kiasu, right? Yes, I am kiasu, but not to that extend! I do understand the fact that they'd leave some allowance when filling up a bottle. I then explained that the liquid may have evaporated as it really seemed lesser than the usual. It was only when I suggested she go take a bottle of the same flu syrup to double check that the truth came to light. Yes, the flu syrup came just two thirds full.
Rather triumphantly, she carried on to insist that the bottle is 'like that one'. She even gave me a haughty 'haiz...' when I finally admitted to the fact that the bottle came just two-thirds full. How sarcastic! Is she implying that I had wasted her time! I got really angry and I rebuked her. I told her sternly that there was no marking on the bottle and she could not blame me for that (for asking). She said a 'no' but I steamrolled over her and added that I had to right to ask, okay! She replied, 'okay', I returned her an 'okay' and I hung up.
Picture below: The flu syrup was filled up to the blue label. And there wasn't any markings to show the 75ml mark which was the amount stated on the label.
Picture below: The bottle has been tilted a little to show the liquid level.
the mommy blogged this at 4:18 PM
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